REFUND POLICY
🤝 Our Commitment
Your order is printed just for you, and we want it to arrive exactly as expected. If there’s any issue with quality or accuracy, let us know. Our team will fix it quickly and courteously.
✅ 1 · When We’ll Replace or Refund
- Misprint, wrong design, damaged, or otherwise defective item: Free replacement or full refund
- Package confirmed lost by the carrier: Free replacement or full refund
⚠️ 2 · Situations Not Covered
- Incorrect size, color, or design selected at checkout (please check the size guide).
- Buyer’s remorse (changed my mind).
- Requests made more than 30 days after delivery.
- Items returned without prior authorization.
- If the item is unworn and you need a different size, email us. Once per order, we’ll offer a 30% discount on a fresh print.
📸 3 · How to Start a Claim
Email support@vintagewavethreads.com within 30 days of delivery.
Include your order number and a clear photo of the issue.
Our support team replies within 24 hours with your replacement/refund options.
We never ask you to ship defective items back. Photos are enough.
Include your order number and a clear photo of the issue.
Our support team replies within 24 hours with your replacement/refund options.
We never ask you to ship defective items back. Photos are enough.
💳 4 · Refund Method & Timing
Approved refunds are credited to the original payment method.
Processing time: 5–10 business days (your bank may add a slight delay).
Processing time: 5–10 business days (your bank may add a slight delay).
🚚 5 · Shipping Costs
We cover return/replacement shipping for approved defects or lost packages.
Customers pay shipping for size-exchange reprints.
Customers pay shipping for size-exchange reprints.
🌍 6 · International Orders
This policy applies to U.S. and Canadian orders. For other countries, email us—we’ll do our best to offer a similar solution.
📬 7 · Need Help?
We’re real humans and happy to help!
Email: support@vintagewavethreads.com
Response time: within 24 hours
Email: support@vintagewavethreads.com
Response time: within 24 hours
© VintageWaveThreads